2.7 billion euros in ticket refunds already paid

– On regular all over 1800 refunds for each hour paid out in the previous 7 days

In the current yr, the airlines in the Lufthansa Group have so far reimbursed all over two.7 billion euros to a complete of 6.3 million consumers (as of 09.09.2020). In arithmetical conditions, all over 1800 refunds for each hour ended up paid out previous 7 days. The justified promises obtained by Lufthansa in Germany by the stop of June have presently been settled. Only far more advanced circumstances necessitating far more intense processing are however excellent. These, also, will be finished in the around foreseeable future.

The selection of open up ticket refunds fell to 1 million transactions. It must be noted that new reimbursement promises are consistently arising because flights have to be cancelled or guests terminate because of to travel warnings. Lufthansa at the moment gets a few occasions as quite a few purposes as before the pandemic. Consequently, the selection of open up refund promises will proceed to build dynamically, lessen even more in the coming weeks, but will by no means achieve zero.

Lufthansa Group Airlines is performing constantly and intensively to even more velocity up the processing. To this stop, they have initiated quite a few distinctive measures. For case in point, the potential of staff members in the consumer facilities has been tripled, and in travel company income it has even quadrupled. Quite a few staff members from other departments have been activated to present assistance and have been launched from limited-time performing in return.

Moreover, consumers can flexibly adjust their travel designs. All fares of Lufthansa, SWISS, Austrian Airlines and Brussels Airlines can be rebooked as frequently as ideal with out incurring costs. This applies around the globe to new bookings on limited, medium and lengthy-haul routes.

Lufthansa Group  Airlines

Sum of refunds paidin – Mio. EUR  – two,seven-hundred

Selection of refunded tickets – in Mio  – 6.3

Complete selection of pending refund requests (including new requests) – in Mio. – one.

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