February 6, 2023

Eurocean 2004

Life is an adventure

AirAsia successfully migrated 95% of guests to contactless self-check-in via app, website

• Constrained counter look at-in provider in Malaysia from 1 April 2022 to accelerate complete migration to contactless self-check-in
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• Counter verify-in assistance carries on to stay readily available for particular groups of passengers

SEPANG – WEBWIRE


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AirAsia has successfully migrated 95% of its visitors to contactless self-look at-in by using the airasia Super Application and its internet site, an initiative that was built required at the peak of the Covid-19 pandemic last calendar year and will continue on to be an integral component of its effort and hard work to further reinforce its Covid-19 mitigation prepare as a result of contactless operations. 

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AirAsia Malaysia CEO Riad Asmat mentioned: “This was reached by the enhancements designed to our methods and our attendees embracing them appropriately. Test-in for flights by means of the airasia Tremendous Application is finished with just a couple of simple actions, all through which friends are able to increase-on their baggage, inflight foods, vacation insurance policy and opt for their most popular seat. Visitors can complete self-verify-in as early as 14 days just before the departure day. 

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“Upon completion, they will receive an e-Boarding Move within just the app that can be utilised to board their flight. A QR code will also be generated for them to just flash against the scanner at any contactless kiosk at the airport to have their baggage tags printed in advance of proceeding to the self baggage drop equipment. Company with no verify-in baggage can straight absent continue to the boarding lounge by presenting their e-Boarding Pass and nationwide ID or passport. A visitor travelling in a group can verify-in on behalf of other members of the team as well. 

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“As a continued energy to attain the 100% utilization of our contactless initiatives, AirAsia will continue on with consciousness and education and learning campaigns on the advantages of self-test-in and the complimentary usage of the airasia Tremendous Application via its many interaction channels such as social media platforms, digital immediate mailer (EDM) and press notifications on the application. Friends who have been checking-in by way of the website are also encouraged to migrate to the tremendous app so they can enjoy better usefulness such as inflight expert services and inflight wifi relationship onboard our flights.”

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Utilization of the airasia Tremendous Application is free of charge of charge and it can be downloaded from the Apple App Retail store, Google Engage in Retail store or Huawei AppGallery at no value.

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At the very same time, however, AirAsia will be limiting the counter check out-in support facility at all airports in Malaysia from 1 April 2022.

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With the gradual removing of the counter verify-in service, no counter test-in price will be applicable from 1 April 2022 as only eligible friends in the next types will be acknowledged for counter verify-in service: 

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• Senior citizens aged 70 and above
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• Bookings produced underneath Malaysian Armed Forces and Federal government warrants
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• Attendees on constitution flights
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• Friends who have self checked-in but have to have to reprint boarding passes
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• Friends with minimized mobility holding a valid Folks with Incapacity (OKU) card
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• Team bookings of 10 company and much more
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• Youthful attendees travelling alone (aged 12-16) 
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• Company impacted by schedule adjustments and flight cancellations
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• Friends who carry out seat up grade and/or include-on purchases at the verify-in counter
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• Company afflicted by procedure outage of the super app, internet site or kiosk
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• Friends who had been not assigned a seat through self check out-in
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• Corporate Total Flex and Premium Flex company

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AirAsia has used the interval of downtime in vacation around the past two several years to more improve and revamp its flight treatments and procedures. In the maximum desire of safety and wellbeing of all its friends and personnel, only absolutely-vaccinated staff members will function flights and be on-obligation at airport terminals and similarly, only thoroughly-vaccinated company are recognized onboard. 

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All AirAsia’s aircraft are correctly maintained according to methods set by the maker. Its in-household servicing, repair and functions (MRO) firm, Asia Electronic Engineering has above 20 a long time of expertise furnishing services to AirAsia and now opening its doorways to other airlines as well. Furthermore, all pilots and cabin crew are routinely sent for mandatory refresher courses and ongoing retraining so that they are constantly on prime of their career.

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AirAsia has not long ago been awarded yet again for upholding the best concentrations of safety and operational integrity with a 7/7 rating from the industry experts at airlineratings.com. This follows a similar rating bestowed on the airlines at the top of the pandemic in 2020.

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