May 18, 2024

Eurocean 2004

Life is an adventure

KLM-BCG to partner with Virgin Atlantic to digitize operations

Amstelveen – WEBWIRE

“We are pretty thrilled to customise our resources to reflect Virgin Atlantic’s long-haul network and its market-main customer experience.”

KLM Royal Dutch Airways (KLM) and Boston Consulting Group (BCG), regarded with each other as the KLM-BCG partnership in electronic airline functions, have been appointed by Virgin Atlantic Airways to help the airline with optimising and digitising its functions throughout the world.

The KLM-BCG partnership, centered on their shared vision of driving built-in final decision earning in airline functions, has produced, carried out, and marketed a suite of state-of-the-art Functions Choice Assist (ODS) resources centered on synthetic intelligence (AI), machine learning, and advanced optimisation approaches. These resources will maximize operational performance for Virgin Atlantic by helping both on the day of functions and in the scheduling phase. To minimise the selection of disrupted passengers (e.g. restricting the selection of skipped connections) these resources will counsel how to handle final moment functions such as lousy temperature by combining information on accessible fleet, passenger vacation designs, upkeep schedules, crew schedules, and gate availability. In addition these resources will guide in creating a flight agenda that is built to minimise delays by predicting where disruptions in the network are most most likely to occur.

An in-home ODS crew, consisting of business associates, information experts, and program engineers will be established up at Virgin Atlantic. This crew will be responsible for the constant improvement of the resources in the long run as very well as the advancement of new resources and use circumstances. They will act as a liaison with other vital stakeholders in the operation such as crew, upkeep, and floor, to ensure the optimal cross-purposeful trade-offs are manufactured.

“We are pretty thrilled to customise our resources to reflect Virgin Atlantic’s long-haul network and its market-main customer experience. In addition we glance forward to supporting attract, train and onboard the electronic abilities that will additional produce and extend our solutions at the time carried out.”

“Adding Virgin Atlantic as our customer is an additional stage in direction of our mission to create KLM-BCG as the world wide chief in electronic airline functions, enabling ambitious airways to achieve their operational targets” Sander Stomph, VP Functions Choice Assist at KLM and Dirk-Maarten Molenaar, Controlling Director and Spouse at BCG

“It’s an very exciting time for Virgin Atlantic’s functions crew. We are delighted to be partnering with KLM-BCG, to ensure that our clients delight in their journey as effortlessly as doable. By means of KLM-BCG’s system, our crew can provide main operational performance centered on a lot quicker, smarter choices, supporting our journey to turning into the most beloved vacation company.”

“A new Functions Decisions Assist crew will ensure that we put our clients initial each and every time in the course of operational disruptions by leveraging complicated operational information and creating several flight situations.” Phil Maher, COO of Virgin Atlantic Airways


Established in 2018, KLM and BCG joined forces in digitizing airline functions. The KLM-BCG partnership in electronic airline functions offers a suite of resources that strengthen the operational performance of airways. By combining information with today’s advanced analytics, AI and machine-learning knowledge, complicated operational problems are solved for airline clients across the globe.

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