December 4, 2022

Eurocean 2004

Life is an adventure

Malaysia Airports upgrades the passenger experience at Kuala Lumpur International Airport

Automatic and reduced contact ordeals arrive for domestic and intercontinental travellers at Terminals KLIA and KLIA2, supporting COVID-19 restoration.

Kuala Lumpur – WEBWIRE


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Domestic and international passengers traveling from Kuala Lumpur Worldwide Airport (KUL) can now reward from new SITA biometric-enabled self-company touchpoints next a major know-how up grade.

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The comprehensive know-how deployment features a components and program overhaul, such as introducing far more than 100 SITA biometric-enabled self-provider Smart Route kiosks – the TS6, SITA Wise Path Bag Fall, and an IT infrastructure refresh.

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SITA’s model-new slimline TS6 kiosks are readily available from December 2021 and element wi-fi connectivity. The kiosks are prepared and enabled for SITA Flex and the upcoming technology of prevalent-use API-dependent companies that facilitate a small-touch, thoroughly mobile passenger practical experience.

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The new SITA Wise Route TS6 kiosk was the winner of the 2021 IF Design award for the slick, sustainable, and adaptive layout, which can be personalized to match with the airport’s brand style and design and certain shopper desires. The modular design also suggests enhancements and modifications can be designed with out changing the total kiosk, bringing added value performance and sustainability advantages. 

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As part of the computer software updates, Malaysia Airports has migrated to Home windows 10 and upgraded its Main servers, network machines, and Baggage Reconciliation System to produce enhanced pace and secured info communications.

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The updates are part of a broader transition from Airport 3. to Airport 4., which requires a fully built-in electronic ecosystem that provides a seamless passenger journey with the use of business intelligence and the collection of major data. Apart from increasing passenger working experience, plans this kind of as optimizing terminal use, growing operational performance, and increasing revenue are element of the Airport 4. venture.

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SITA will continue on its purpose as an innovation husband or wife to Malaysia Airports, with planned evidence of ideas checking out solitary token and touchless journeys to make improvements to the passenger working experience and generate new efficiencies.

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Sumesh Patel, President, Asia Pacific, SITA, reported: “We are delighted to lover all over again with Malaysia Airports and assistance the airport in its restoration from COVID-19. Guaranteeing fluid passenger experiences even though balancing operational performance is a higher precedence for airports globally. With this deployment, we’ve sent on the two elements, future-proofing the airport for a touchless journey by using improved biometric capacity when also driving down operational costs and increasing the resilience and agility of IT infrastructure.”

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