November 30, 2022

Eurocean 2004

Life is an adventure

Saphir Has Been Offering Our Customers Tailor-Made Assistance for The Past 20 Years

Saphir is celebrating its 20th anniversary this 12 months! In 2001, Air France was the first airline in the planet to present a service primarily for disabled passengers.

WEBWIRE


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With Saphir, shoppers reward from aid just before and soon after their flight, and throughout their trip, this kind of as help with reservations, issuing tickets and environment up support in collaboration with the fantastic transport services (TEX). The services is readily available in France as nicely as in 19 other international locations.

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 Aid requests need to be created when booking a flight, at least 48 hrs just before departure, right on the Air France web site or via the dedicated Saphir hotline. Around fifty product sales advisors at the shopper relations centre are properly trained in the approach to incapacity by specialist physicians, instruction that makes it possible for them to improved reply to thoughts linked to customers’ motor and sensory complications.

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For extra particulars click here

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In 2019, over 580 000 buyers benefited from this guidance on Air France flights. Shoppers who want to do so can request the Saphir Card, which, thanks to the traveller profiles established, will allow them to continue to keep a document of the sort of assistance they demand and the health care gear carried on board or in the maintain.

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In addition, the airline obtained the Marco Polo award at the IFM Top Resa truthful in 2019, which rewarded the enhanced journey working experience for Air France clients with disabilities. This award displays the initiatives created on a each day basis by the personnel of Air France’s Saphir assistance assistance and all the personnel who add to the perfectly-being of disabled travellers throughout their journey.

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